North Carolina Medicaid is changing for many beneficiaries. Effective July 1, 2021 many Medicaid beneficiaries will get Medicaid health care services in a whole new way—through health plans. For information about your eligibility, please contact your local DSS Agency. For information about health plan options, or if you are ready to select a health plan and/or primary care provider, please contact the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 1-833-870-5588). You may also visit the Enrollment Broker’s website at www.ncmedicaidplans.gov or download the NC Medicaid Managed Care Mobile app.